Shipping policy
For Imported, Ethnic & Traditional Silver Jewellery
1. General terms
Silvorn LLP ships orders exclusively through reputed courier partners across India, with delivery
subject to serviceability of the pin code and local regulations. Shipping timelines, charges and available
methods are displayed at checkout and may vary based on destination and order value.
2. Order processing time
• Order processing time is typically 1–3 business days from successful payment confirmation,
excluding Sundays and public holidays.
• During peak seasons, festivals or promotional sales, processing time may be slightly longer.
any unusual delays will be communicated via email or SMS.
3. Shipping methods and timelines
• Standard shipping is available for most pin codes, with estimated delivery in 3–7 business days
after dispatch, depending on location and courier service.
• Any express or priority shipping options (if enabled) along with their charges and estimated
timelines will be clearly shown at checkout before payment.
4. Shipping charges and offers
• Shipping charges (if applicable) are calculated based on destination, weight, and any running
offers and are visible on the checkout page before order confirmation.
• From time to time, Silvorn LLP may offer free or discounted shipping above a certain order
value; such offers are promotional and may change without prior notice.
5. Serviceable locations
• Silvorn LLP currently ships to selected pin codes within India only; international shipping is
not available unless explicitly mentioned on the website.
• Orders placed for non-serviceable locations may be cancelled, with the order value handled as
per the prevailing refund/return policy of Silvorn LLP.
6. Order tracking and notifications
• Once shipped, customers receive shipment details and a tracking link via
SMS/Email/WhatsApp (as applicable), enabling real-time status checks on the courier’s portal.
• Tracking information may take up to 24 hours to reflect after dispatch, depending on the
courier’s system update cycles.
7. Packaging and security
• All jewellery is packed in tamper-evident, secure packaging to minimize transit damage and
ensure safe delivery.
• Customers are requested not to accept any package that appears tampered, opened, or damaged
and to report such instances immediately to customer support with photos.
8. Delivery attempts and undelivered orders
• Courier partners usually make 1–3 delivery attempts; if the customer is unavailable, the
shipment may be returned to origin.
• In cases of incomplete/incorrect address or repeated non-availability of the customer,
re-shipping (if agreed) may attract additional shipping charges.
9. Delays, force majeure and exceptions
• Delivery timelines are estimates and may be affected by events beyond reasonable control such
as weather conditions, strikes, lockdowns, or network disruptions.
• Silvorn LLP is not liable for delays caused by such external factors but will assist customers
with updated information and coordination with the courier wherever possible.
10. Lost, missing or damaged in transit
• If a shipment is marked delivered by the courier but not received by the customer, the case will
be investigated jointly with the courier partner.
• For items received damaged or incorrect, customers must share unboxing photos/videos and
raise a ticket within the stipulated timeframe as per the return/refund policy of Silvorn LLP.
11. Link to returns and refund policy
• All shipping-related issues that result in returns, exchanges or credits will be handled strictly as
per Silvorn LLP’s published Return & Refund Policy.
• Customers are encouraged to review the Return & Refund Policy page along with this Shipping
Policy before placing an order.
12. Policy changes and contact
• Silvorn LLP reserves the right to modify, update or revise this Shipping Policy at any time; the
latest version will always be available on the official website.
• For any questions related to shipping, customers can reach Silvorn LLP customer care through
the contact details provided on the “Contact Us” page of the website.